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Airlines Operating at São Paulo Guarulhos Airport

✈️ Frequently Asked Questions about Airlines in Guarulhos

  • Where do I check in for my airline?
    Check the full list by terminal.
  • How early should I arrive?
    Domestic flights: 2 hours before. International: at least 3 hours before.
  • Where do I claim lost or damaged baggage?
    Go to your airline’s counter as soon as you notice the issue.
  • Which airline has the best reputation?
    According to travelers, Emirates, Qatar and Gol stand out for service and punctuality.
  • Where are the airlines located?
    Check the terminal locations section.

🛫 Airline Experience Comparison

👉 Swipe right to navigate through the table
Airline Check-in Customer Service Baggage
LATAM ✅ Fast at T2 and T3 ✅ Very good ✅ No major complaints
Gol ✅ Efficient at T2 ✅ Notably friendly ⚠️ Some delays at peak times
American Airlines ✅ Smooth ⚠️ Weak when facing disruptions ✅ Standard
Flybondi ⚠️ Basic, boarding pass must be printed ⚠️ Limited ❌ Frequent extra charges
Emirates ✅ Excellent ✅ Premium service ✅ Very fast
Avianca ✅ Adequate ⚠️ Inconsistent service ⚠️ Some delays
Aerolíneas Argentinas ⚠️ Slow for connections ⚠️ Limited bilingual assistance ✅ Adequate

Don’t see your airline here? Check the detailed list by terminal with contact information and real user experiences.

Photo by Ivan Shimko on Unsplash

Airlines in Terminal 1

Azul Linhas Aéreas

  • Check-in: Area A
  • Contact: voeazul.com.br
  • Experience: One of the airlines with the best reputation for punctuality and efficiency. Travelers highlight the onboard service as appropriate, although baggage processing on the ground can sometimes be slow. Recommended to arrive early for flights from T1, since it has less infrastructure compared to the other terminals.

Airlines in Terminal 2

Aerolíneas Argentinas

  • Check-in: Area C
  • Contact: aerolineas.com.ar
  • Experience: Connecting passengers have reported confusion with the migration process, having to pick up luggage and check in again. Adequate service, but slow when rescheduling during delays.

Air Europa

  • Check-in: Area C
  • Contact: aireuropa.com
  • Experience: Well-regarded for proper onboard service. On the ground, some complaints about long wait times at check-in. Customer service varies.

Arajet

  • Check-in: Area B
  • Contact: arajet.com
  • Experience: New airline with a good initial reputation. Boarding is quick, but it is recommended to review immigration requirements for the Dominican Republic in advance to avoid issues.

Avianca

  • Check-in: Area B
  • Contact: avianca.com.br
  • Experience: Mixed reviews: some passengers praise the fast boarding process, while others mention lack of empathy during cancellations. No meal service on short flights.

Boliviana de Aviación

  • Check-in: Area C
  • Contact: boa.bo
  • Experience: Some travelers report significant departure delays and limited information during flights. Efficient counter service.

Ethiopian Airlines

  • Check-in: Area C
  • Contact: ethiopianairlines.com
  • Experience: Highlighted for excellent onboard service, especially in business class. On the ground, some complaints about lack of Spanish/Portuguese-speaking staff at check-in.

Flybondi

  • Check-in: Area C
  • Contact: flybondi.com
  • Experience: Low-cost airline. Boarding pass often must be printed in advance or extra fees apply. Checked luggage may take time. Recommended to review carry-on limits carefully.

Gol Linhas Aéreas

  • Check-in: Area B
  • Contact: voegol.com.br
  • Experience: Highly valued for customer service. Organized boarding and functional digital processes. Domestic flights receive praise for punctuality and ground assistance. A favorite among frequent travelers in Brazil.

JetSMART

  • Check-in: Area C
  • Contact: jetsmart.com
  • Experience: Chilean low-cost carrier. Basic check-in at Guarulhos. Recommended to arrive with boarding pass already issued. Strict with carry-on weight.

LATAM

  • Check-in: Area E
  • Contact: latam.com
  • Experience: Very organized check-in process. During peak hours, long lines may occur. Some passengers say LATAM staff is among the most helpful at the airport. Generally punctual flights. No major baggage issues reported.

Royal Air Maroc

SKY Airline

  • Check-in: Area C
  • Contact: skyairline.com
  • Experience: Low-cost with quick processes. Important to check ticket conditions (no meal, no seat selection, etc.). Some travelers report high baggage overweight fees.

TAAG Angola Airlines

  • Check-in: Area C
  • Contact: flytaag.com
  • Experience: Mixed reputation. Onboard service is basic but fine. On the ground, delays are common. Fluent Portuguese-speaking staff.

VOEPASS Linhas Aéreas

  • Check-in: Area D
  • Contact: voepass.com.br
  • Experience: Operates regional flights. Very useful for connections to mid-sized cities. Simple and quick processes with no extra amenities.

Airlines in Terminal 3

Aeroméxico

  • Check-in: Area G
  • Contact: aeromexico.com
  • Experience: Positive comments about onboard service. Boarding can involve long lines. Travelers recommend arriving at least 3 hours before international flights to avoid stress from delays.

Air Canada

  • Check-in: Area H
  • Contact: aircanada.com
  • Experience: Onboard service praised on long-haul flights. Some complaints about damage to new checked luggage in Guarulhos. Adequate but impersonal ground service. Recommended to check baggage policies carefully to avoid surprise fees.

Air China

  • Check-in: Area G
  • Contact: airchina.com.br
  • Experience: No specific reviews found for Guarulhos, but internationally noted for acceptable onboard service and limited English/Portuguese communication.

Air France

  • Check-in: Area H
  • Contact: airfrance.com.br
  • Experience: Excellent reputation for flights from Brazil. Fast check-in and friendly assistance. Shared lounge with KLM is praised for food and cleanliness. Good handling of flight changes.

American Airlines

  • Check-in: Area H
  • Contact: aa.com
  • Experience: Efficient check-in, but recent complaints about slow rebooking after cancellations. Admirals Club is well equipped, though far from some gates.

Azul Linhas Aéreas

  • Check-in: Area H
  • Contact: voeazul.com.br
  • Experience: One of the airlines with the best reputation for punctuality and efficiency. Travelers highlight the onboard service as appropriate, although baggage processing on the ground can sometimes be slow. Recommended to arrive early for flights from T1, since it has less infrastructure than the other terminals.

British Airways

  • Check-in: Area H
  • Contact: britishairways.com
  • Experience: Travelers appreciate the organized boarding and quality counter staff. Shared lounge is adequate, but often crowded during peak hours.

Copa Airlines

  • Check-in: Area G
  • Contact: copaair.com
  • Experience: Very efficient check-in, but frequent complaints about missed connections in Panama. Courteous and well-organized assistance.

Delta Air Lines

  • Check-in: Area F
  • Contact: delta.com
  • Experience: Shared Delta SkyClub with good service and signage. Onboard service rated excellent by frequent travelers. Good assistance for passengers with reduced mobility.

Emirates

  • Check-in: Area H
  • Contact: emirates.com
  • Experience: Highly regarded in both business and economy class. Premium lounge among the best in Guarulhos. Fast baggage return. Very organized check-in, even for long overnight flights.

Iberia

  • Check-in: Area G
  • Contact: iberia.com
  • Experience: Efficient service, though not outstanding. Travelers appreciate punctuality and attention on flights to Madrid. Staff speaks Portuguese, making the process easier.

ITA Airways

  • Check-in: Area H
  • Contact: ita-airways.com
  • Experience: Successor of Alitalia, with good counter service. Some baggage delays reported. Decent onboard service.

KLM

  • Check-in: Area H
  • Contact: klm.com
  • Experience: Shared lounge with Air France, highly rated. Multilingual staff, punctual flights, and efficient assistance for connecting passengers.

LATAM

  • Check-in: Area F
  • Contact: latam.com
  • Experience: Organized flow, though the area can get crowded. Positive reviews for attentive staff, especially with last-minute rebooking. LATAM Pass lounge available for elite members.

Lufthansa

  • Check-in: Area G
  • Contact: lufthansa.com
  • Experience: German efficiency in service. Smooth check-in and boarding. Shared lounge is adequate, functional rather than luxurious.

Qatar Airways

  • Check-in: Area H
  • Contact: qatarairways.com
  • Experience: One of the top-rated airlines at the airport. Five-star service both onboard and on the ground. Exclusive VIP lounge with excellent dining and service.

South African Airways

  • Check-in: Area G
  • Contact: flysaa.com
  • Experience: Few recent reviews in Guarulhos. Historically good service, though undergoing restructuring.

SWISS International Air Lines

  • Check-in: Area G
  • Contact: swiss.com
  • Experience: Swiss service known for punctuality and efficiency. Attentive, polite staff. Functional lounge, not very large but comfortable.

TAP Air Portugal

  • Check-in: Area G
  • Contact: flytap.com
  • Experience: Excellent connections with Europe. Sometimes overwhelmed during high season. Customer service can be inconsistent, but good onboard experience. Shared Star Alliance lounge, basic but useful.

Turkish Airlines

  • Check-in: Area G
  • Contact: turkishairlines.com
  • Experience: Very good onboard service, modern and quiet lounge. Great connections to Asia and Europe via Istanbul. Recommended for value and quality.

United Airlines

  • Check-in: Area G
  • Contact: united.com
  • Experience: Fast and professional service. Functional shared lounge. Staff with a good level of English and helpful support for quick connections to the U.S. Overall quality is consistent and suitable for short waits or tight layovers.