Airlines Operating at São Paulo Guarulhos Airport

🛫 Airline Experience Comparison

Don’t see your airline here? See the detailed list by terminal with contact information and real user experiences.

Photo by Ivan Shimko in Unsplash

Airlines in Terminal 1

Azul Linhas Aéreas

• Check-in: Terminal 1 – Area A
• Phone: +55 11 4003 1118 / 0800 884 4040
• Experience: One of the airlines with the best reputation for punctuality and efficiency. Users highlight the onboard service as correct, although the baggage process can sometimes be slow on the ground. It is recommended to arrive early for flights from T1, as it has less infrastructure than the other terminals​.

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Airlines in Terminal 2

Aerolíneas Argentinas

• Check-in: Terminal 2 – Area C
• Phone: 0800 761 0254
• Experience: Passengers in connection have reported confusion with the migration process, having to retrieve bags and re-check in. Adequate attention, but slowness in rescheduling in case of delays.

Aeroméxico

• Check-in: Terminal 2 – Area C
• Phone: 0800 771 6535
• Experience: Positive comments about the in-flight service. The boarding process can present long lines. Users recommend arriving at least 3 hours before international flights to avoid stress from delays.

Air Europa

• Check-in: Terminal 2 – Area C
• Phone: 0800 580 2919
• Experience: Valued for the correct treatment on board. On the ground, some complaints about prolonged waiting times at check-in. Variable customer service.

Arajet

• Check-in: Terminal 2 – Area B
• Phone: +55 21 3500 6993
• Experience: New company with a good initial reputation. Boarding is agile, but it is recommended to check immigration requirements to the Dominican Republic in advance to avoid setbacks.

Avianca

• Check-in: Terminal 2 – Area B
• Phone: 0800 891 8668
• Experience: Mixed reviews: some passengers praise the fast boarding process, while others mention a lack of empathy in the face of cancellations. Short flights do not include food service.

Boliviana de Aviación

• Check-in: Terminal 2 – Area C
• Phone: +55 11 3138 6060
• Experience: Some passengers report significant delays in departure and little information during flights. Efficient counter service.

Ethiopian Airlines

• Check-in: Terminal 2 – Area C
• Phone: +55 11 4063 5199
• Experience: Outstanding onboard service, especially in business class. On the ground, some complaints about the lack of staff who speak Spanish/Portuguese during check-in.

Flybondi

• Check-in: Terminal 2 – Area C
• Phone: 0800 891 2754
• Experience: Low-cost company. It is frequent to have to print the boarding pass in advance or pay extra. Checked baggage may present delays. Recommended to review the hand luggage limit well.

Gol Linhas Aéreas

• Check-in: Terminal 2 – Area B
• Phone: 0800 704 0465
• Experience: Highly valued for customer service. Organized boarding and functional digital processes. Domestic flights have received praise for punctuality and ground assistance. One of the favorites for those who travel frequently in Brazil.

JetSMART

• Check-in: Terminal 2 – Area C
• Phone: Not available
• Experience: Chilean low-cost company. In Guarulhos, check-in is basic. It is recommended to arrive with the boarding pass already issued. Little tolerance for excess carry-on baggage.

LATAM

• Check-in: Terminal 2 – Area E
• Phone: 0800 012 3200 / 0300 570 5700
• Experience: Very good organization in the check-in process. At peak hours, there may be long lines. Some passengers highlight that LATAM staff are among the most collaborative at the airport. Flights on time tend to be punctual. Baggage without major reported incidents.

SKY Airline

• Check-in: Terminal 2 – Area C
• Phone: +55 11 4949 0900
• Experience: Low cost with agile processes. Essential to review the ticket conditions (does not include food, seat, etc.). Some passengers mention overweight baggage as a reason for high charges.

TAAG Angola Airlines

• Check-in: Terminal 2 – Area C
• Phone: 0800 878 1098
• Experience: Mixed reputation. On board, the service is basic but correct. On the ground, delays are frequent. Fluent Portuguese attention.

VOEPASS Linhas Aéreas

• Check-in: Terminal 2 – Area D
• Phone: 0800 770 3757
• Experience: Operates regional flights. Very useful for connections to medium-sized cities. Simple and quick processes, although without amenities.

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Airlines in Terminal 3

Air Canada

• Check-in: Area H
• Phone: 0800 770 9250
• Experience: On board, the service is praised on long flights. Some complaints about the condition of new suitcases dispatched in Guarulhos. Correct, but impersonal attention on the ground. It is recommended to check baggage policies well to avoid surprise charges.

Air China

• Check-in: Area G
• Phone: Not informed
• Experience: No specific reviews found in Guarulhos, but internationally it stands out for acceptable onboard service and limited communication in English/Portuguese.

Air France

• Check-in: Area H
• Phone: +33 699 385 720 / 0800 724 8352
• Experience: Excellent reputation on flights from Brazil. Agile check-in and cordial assistance. Lounge shared with KLM is highlighted for its food and cleanliness. Good management in the face of flight changes.

American Airlines

• Check-in: Area H
• Phone: 0800 595 0710
• Experience: Efficient check-in, but there have been recent complaints about a lack of agility in relocation after cancellations. Well-equipped Admirals Club Lounge, although far from some gates.

British Airways

• Check-in: Area G
• Phone: 0800 886 8266
• Experience: Passengers value the organized boarding and the quality of the staff at the counter. The shared lounge is correct, although it is usually full at peak hours.

Copa Airlines

• Check-in: Area G
• Phone: 0800 886 2672
• Experience: High efficiency in check-in, but frequent complaints about loss of connection in Panama. Courteous and well-organized attention.

Delta Air Lines

• Check-in: Area F
• Phone: 0800 761 0035
• Experience: Shared SkyClub Lounge, good attention and signage. Onboard service rated as excellent by frequent travelers. Good attention to passengers with reduced mobility.

Emirates

• Check-in: Area H
• Phone: +55 11 5503 5000
• Experience: Highly valued in business and economy class. Premium lounge among the best in Guarulhos. Quick baggage collection. Very organized check-in even on long night flights.

Iberia

• Check-in: Area G
• Phone: 0800 886 8266
• Experience: Efficient service, but without great emphasis. Users value punctuality and attention on flights to Madrid. The staff speaks Portuguese, which facilitates the process.

ITA Airways

• Check-in: Area H
• Phone: 0800 891 3749
• Experience: Inheritor company of Alitalia, good attention at the counter. Baggage has had some reported delays. Correct onboard service.

KLM

• Check-in: Area H
• Phone: 0800 724 8352
• Experience: Lounge shared with Air France, very well valued. Multilingual staff, punctual flights and efficient assistance to connecting passengers.

LATAM (International)

• Check-in: Area F
• Phone: 0800 012 3200 / 0300 570 5700
• Experience: Organized flow, although the area can become congested. Positive reviews of the attention staff, especially in last-minute relocations. LATAM Pass Lounge available for elite members.

Lufthansa

• Check-in: Area G
• Phone: 0800 595 0728
• Experience: German organization at the service of the traveler. Check-in and boarding are fluid. Correct shared lounge, without luxury but functional.

Qatar Airways

• Check-in: Area H
• Phone: 0800 777 2827
• Experience: One of the best rated at the airport. 5-star service on board and on the ground. Exclusive VIP room, excellent gastronomy and attention.

South African Airways

• Check-in: Area H
• Phone: Not informed
• Experience: Not many current reviews in Guarulhos. Historically good in service, although with recent restructuring.

SWISS International Air Lines

• Check-in: Area G
• Phone: +55 11 4700 8910
• Experience: Swiss service recognized for punctuality and efficiency. Attentive and polite staff. Functional lounge, not very large but comfortable.

TAP Air Portugal

• Check-in: Area G
• Phone: 0800 888 2099
• Experience: Excellent connection with Europe. Sometimes collapsed in high seasons. Customer service with ups and downs, but good service in flight. Shared room with Star Alliance, basic but useful.

Turkish Airlines

• Check-in: Area G
• Phone: +55 11 3371 9600
• Experience: Very good onboard service, modern and quiet lounge. Good connections to Asia and Europe via Istanbul. Recommended for those looking for quality-price.

United Airlines

• Check-in: Area G
• Phone: 0800 942 3372
• Experience: Agile and professional service. Functional shared lounge. Good level of English from the staff and assistance with quick connecting flights to the USA.