Frequently asked questions of passengers at Guarulhos airport

Answers to the most popular passenger queries

What documentation of COVID-19 must be presented at Guarulhos airport?

All passengers must complete Traveler’s Health Declaration (DSV) online . Without presentation of the DSV email, boarding will be denied at the airport of origin. Passengers with international connections in Brazil must also present this Declaration.

How to get to São Paulo old town by public transport?

The best way to get to downtown São Paulo by public transport is to take bus line 257, leaving from the airport to Tatuapé metro station (red line) for only R$ 6.45, every 20 minutes (journey time average: 45 minutes). From the metro station (R$ 4.40 fare) you can get to the old town and several important points of the city.

Where is the Uber or Cabify pickup/drop-off area?

The Uber or Cabify meeting point is on the Arrivals floor of Terminals 2 and 3. Estimated rate to the city center: R$40 brazilian reais.

Is it possible to get a SIM card at the airport?

Skill SIM provides “chips” (SIM cards), located in Terminal 2 – International Boarding Area passing DutyFree. Hours: 24h, subject to modifications, Terminal 3 in International Boarding Area (24 hours) and in the connecting corridor between terminals 2 and 3 of the airport (07:00 to 22:00).

How to get from Guarulhos to Congonhas Airport?

The Airport Bus shuttle service (R$39.00 reais) connects Guarulhos with Congohnas airport. In turn, GOL and LATAM offer transfer services to their passengers in connection with the Congonhas airport.

How to get from one terminal to the others?

GRU Airport offers a free shuttle service between Terminals 1, 2 and 3, with stops in the arrivals area of each terminal and running every 15 minutes. Learn more.

Is it open 24 hours?

The airport is open 24 hours and has several restaurants and cafes available throughout the night: T1 Rei do Mate and Bob’s, T2 McDonalds, Subways, Vivienda Do Camarão, Viena Snacks, Ballons Cafe, Pizza Hut, Cafe Kopenhagen, Starbucks, Burger Boss, Mi casa Burritos and T3 Viena Snacks, Pizza Hut, Rei do Mate, Burger King and 365 Deli. In addition, the airport has several 24-hour services, such as: convenience and duty free shops, currency exchange, car rental, pharmacy and lounges.

Is it possible to collect the Emergency or Urgency passport in Guarulhos?

Any passenger with Brazilian citizenship can pick up the passport (either Emergency or Urgency) at the Federal Police office (Terminal 3 – Arrivals floor tel (11) 2445-2212) at Guarulhos airport. To start the process you must visit the site of the Federal Police, and search the passport option.

What to do in case of loss of valuables or luggage?

In case of losing documentation or belongings within the terminals, you should contact the Lost and Found desks (Achados e Perdidos) in T3 – Floor 2 – Temporary service from Monday to Friday (except holidays), from 8:30 a.m. to 5:30 p.m. If your luggage or personal effects were lost or damaged during the trip, you should contact your airline.

Is there a luggage storage service?

The Malex company provides left luggage services, in T3 international arrivals area Tel +55 (11) 2445-7667 and in T2 East arrivals area +55 (11) 2445-4396 and West +55 (11) 2445 -2501.

How much does it cost to park in Guarulhos?

Depending on the parking lot, between R$20 and R$26 per hour and the daily rate from R$20 to R$70. Learn More

Are there banking and exchange services in Guarulhos?

There are banking services provided by BANCO BRADESCO
Terminal 2 – Mezzanine – Check-in E
(11) 2445-4141 / 2445-4144
10h a 16h – BANCO DO BRASIL
Terminal 2 – Mezzanine – Check-in B
(11) 2445-4960/4962
10h to 16h
In addition, the airport has several 24-hour services, such as: convenience and duty free shops, currency exchange, car rental, pharmacy and lounges.

Is it possible to find a space for rest or work inside the airport?

Urban Cowork is a shared space to rest or work inside the airport. It is located in Terminal 2 – Pre-Boarding – Check-in E – Mezzanine, 24h. It has meeting, training and event rooms. For relaxation you have comfortable chairs that include Internet access, coffee, tea, water, cheese bread, as well as showers. Passengers can buy a Day Pass, with the following conditions: R$ 155.00 per passenger with shower, R$ 250.00 for 2 adults with shower or R$ 50.00 per hour.

Are there pharmacies?

There is a pharmacy called Farmais in T1 public area from 6am to 10pm, and in T2 (boarding and arrivals levels) 24 hours and Droga Raia in public area T3