Frequently asked questions from passengers at Guarulhos Airport

Answers to the most popular passenger queries

How to get to the historic center of São Paulo by public transportation?

The best way to get to downtown São Paulo by public transportation is to take bus line 257, leaving from the airport to the Tatuapé metro station (red line) for only R$7.65. Buses leave every 1 hour between 5:10 am and 11:10 pm and the average travel time is 55 minutes. By metro (fare R$5.00) you can reach the center and several important points of the city.

Where to wait for Uber or Cabify?

The pick-up point for Uber and Cabify vehicles is at the Arrivals level of the three terminals. However, it is advisable to coordinate the pick-up location directly with the driver. Estimated fare to the center: between R$55.00 and R$70.00.

Is it possible to get a SIM card at the airport?

At the moment, there are no stores that provide this service at Guarulhos Airport.

Is there free Wi-Fi access?

GRU offers 4 hours of free Wi-Fi access (in 2 sessions of 2 hours) at a speed of 20 megabytes in all areas of the airport. The service is provided by Boingo Wireless, a provider of wireless connections worldwide.

To access it, simply activate Wi-Fi on your cell phone, tablet or laptop, choose the GRU WIFI network and, with a single click and without the need to register, choose the GRU Wi-Fi Grátis option on the Boingo website. After 4 hours, you will be able to choose one of the available packages with different speeds.

In case of doubts, Boingo has a 24-hour customer service channel (Tel 0 800 095 9026).

How to get from Guarulhos Airport to Congonhas?

The Airport Bus Service connects Guarulhos with Congohnas Airport, with a fare of R$43.90. In turn, the airline Gol Linhas Aéreas offers shuttle services to its passengers in connection with Congonhas Airport. These buses depart from the Arrivals level of Terminal 2.

How to get from one terminal to the other?

If you need to move from one terminal to another, a free shuttle service is available between buildings, with stops at the Arrivals level of all terminals. It runs every 15 minutes from 4:00 am to 0:00 am. More information

Is the airport open 24 hours a day?

The airport is open 24 hours a day and has several restaurants and cafes available throughout the night, including Heineken and Starbucks in Terminal 1, Casa do Pão de Queijo, Living Heineken, McDonald’s, Pizza Hut and Subway in Terminal 2, Casa do Pão de Queijo, Heineken and 365 Deli in Terminal 3. In addition, there are several 24-hour services, such as convenience stores and Duty Free, currency exchange, car rental, pharmacies and VIP lounges.

What to do in case of loss of valuables or luggage?

If your luggage or personal effects were lost or damaged during your trip, you should contact your airline’s offices.

In case of loss of documentation or belongings inside the terminals, go to the lost and found office on the boarding level of Terminal 3. Items are kept there for 60 days.
Hours: 8:00 am to 6:00 pm
Contact: [email protected]

Is there a luggage storage service?

Malex provides 24-hour left-luggage services in the West Arrivals Hall of Terminal 2. In Terminal 3, the facilities are located in the Arrivals area and operate from 7:00 am to 7:00 pm.
Contact:
Tel: +55 11 4236 8888 / 2445 2501
Email: [email protected]

How much does it cost to park in Guarulhos?

Depending on the zone where you park, the price is between R$29.00 and R$35.00 per hour, with a daily rate of between R$75.00 and R$100.00. More information

Are there banking services at Guarulhos?

Banking services at the airport are provided by:

LOTÉRICA – LOTERIAS DA CAIXA
Terminal 2 – Check-in D
+55 11 2445 2547
9:00 am to 7:00 pm

BANCO DO BRASIL
Terminal 2 – Mezzanine – Check-in B
+55 11 2445 4960 / 4962
10:00 am to 2:00 pm

BANCO 24 HORAS
ATMs
Terminal 1 – Public area, Departures
Terminal 2 – West and East Arrivals
Terminal 3 – Departures and Arrivals

BANCO SANTANDER
Terminal 2 – Mezzanine – Check-in C
+55 11 2445 2906 / 2907
10:00 am to 2:00 pm

DAI
ATMs
Terminal 1 – Public area, Departures and Arrivals
Terminal 2 – Public area, West and East Departures, West and East Arrivals
Boarding area: west and east piers
Terminal 3 – Arrivals and mezzanine

Is it possible to find a place to rest or work inside the airport?

Urban Cowork Airport Lounge, in check-in area E of Terminal 2, has workspaces, rest areas, showers, Wi-Fi, catering services and a meeting room. It is available 24 hours a day and access costs R$145.00. Rest areas (R$180.00) and family rooms (R$495.00) are also available. More information

Are there pharmacies?

There is one Farmais pharmacy in the public area of Terminal 1, two in Terminal 2 (Departures and Arrivals) and one in Terminal 3 (boarding pier). In the latter building there is also a Droga Raia pharmacy on the mezzanine. All are open from 6:00 am to 11:00 pm.

Are there baby changing facilities?

To ensure greater comfort and convenience for parents and babies, GRU airport has 56 baby changing facilities distributed throughout its three terminals. The service is integrated into the restrooms at the main circulation points, such as concourses, Departures, Arrivals and baggage claim halls. The service is free of charge.