São Paulo Guarulhos International Airport (GRU)
Practical guide with data, tips, and real passenger experiences
This site goes beyond basic information about Guarulhos Airport (GRU). We gather real passenger experiences published on platforms such as Google Reviews, TripAdvisor, SkyTrax, Yelp, and Reddit, in addition to official data and contributions from our community. All to offer you a reliable, clear, and updated guide.
Frequently Asked Questions about the GRU experience
- Is the Wi-Fi really free?
Yes, but users report that the GRU WIFI network is only stable for the first 2 hours. Strategy: Download your important documents before the session expires. - How long does immigration take?
The average varies between 30 and 90 minutes. In Terminal 2, lines are often more disorganized than in Terminal 3. - How do I move between terminals at night?
Be careful: the free bus does not operate from 0:00 am to 4:00 am. During that time, you must use an Uber or official Taxi.
Critical Points: Smart Traveler’s Manual
The CPTM Shuttle Bottleneck
If you arrive by train, the bus that takes you to the terminals often travels overcrowded and does not meet the 15-minute intervals, taking up to 40 minutes.
Strategy: If you have a flight with a tight margin at T2 or T3, consider taking an Uber directly from the train station to ensure you reach check-in.
Baggage Claim Delays
On international flights, baggage delivery can take up to 120 minutes. Also, special items often come out on different belts than announced.
What will you find here?
- ✔️ Practical tips on immigration, luggage, connections, and safety.
- ✔️ Real information on VIP lounges, Wi-Fi, transport, dining, shopping, and general services.
- ✔️ Updated transport guides: buses, Uber, taxis, trains, car rental.
- ✔️ Pros and Cons of the airport based on verified passenger reviews in Spanish, Portuguese, and English.
Real-time flight status
📤 See today’s departures | 📥 See today’s arrivals
Location and access
The airport is located 25 km from São Paulo and is one of the largest in Latin America. See on the map.
Hotels inside and near the airport
- TRYP by Wyndham – Inside Terminal 3 (Airside).
- Fast Sleep – Individual capsules and suites in Terminal 2 (Public area).
- Pullman Guarulhos – A few minutes from the terminals with a free shuttle.
Terminals and connections
The airport has three terminals connected by free buses. See how to move between them.
Transport and mobility
- 🚕 Taxis and apps – Meeting point at the arrivals level of all 3 terminals.
- 🚍 Urban and executive buses – To downtown SP, Congonhas, and hotel zones.
- 🚘 Car rental – Available in all 3 terminals.
VIP Lounges
Available in Terminal 1, Terminal 2, and Terminal 3.
Parking
Premium, Standard, and Flex areas. See prices and tips based on real experiences.
Airlines
More than 30 companies operate at Guarulhos. See full list.
Services and amenities
The airport offers free Wi-Fi, pharmacies, ATMs, duty-free shops, children’s area, changing rooms, luggage sealing, post office, and more.
Contact and official networks
- 🌐 Official site
- ☎️ Customer Service: +55 11 2445 2945