Frequently asked questions from passengers at Guarulhos Airport
Answers to the most popular passenger queries
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The fastest and most efficient option is the Airport Express train. You must take the free shuttle bus at the terminal to the airport train station. From there, the service takes you directly to Luz station (historic center) or Palmeiras-Barra Funda. Another budget alternative is the EMTU urban bus 257, which connects to the Tatuapé metro station (Line 3-Red). Strategy: Allow an extra 30 minutes for the shuttle bus to the train station, as it often travels full and can be slow. See train schedules.
Ride-hailing vehicles (Uber, 99) pick up passengers at the Departures level of Terminal 2 and at Arrivals in Terminal 3. The trip to downtown costs between R$90 and R$110. Tip: Ignore informal drivers approaching passengers in the corridors and be patient at T2, where ongoing construction can make meeting your driver more difficult. More transportation information.
You can buy a physical SIM card at EasySim4U (T3, Departures) or purchase a Holafly eSIM online to get unlimited data as soon as you land. Tip: Don’t rely on the airport’s free Wi-Fi, as it is unstable and limited to 2 hours.
The "GRU WIFI" network offers free 2-hour sessions. Tip: The connection is often slow, and the paid premium service (R$50) frequently reports issues; download your maps and documents for offline use before arriving.
Use the free GOL or LATAM shuttle buses (Terminal 2 – Arrivals) with your boarding pass, or the Airport Bus Service (R$48.50). Tip: Avoid traveling during peak hours (7–10 a.m. and 4–8 p.m.), as traffic can triple travel time. View bus schedules.
Walk between T2 and T3 using the internal walkway (15 minutes) or take the free shuttle bus to T1 (4:00 am to 12:00 am). Tip: The shuttle is often very crowded and can take up to 40 minutes; if you’re in a hurry to reach T1, consider taking an Uber from the train station. View connection map.
The airport operates 24 hours a day, but the internal shuttle bus does not run between 12:00 am and 4:00 am, and many shops close overnight. Tip: Terminal 3 is generally safer and quieter for overnight layovers than T2, where there are reports of non-passengers asking for money. See rest options.
If you lost something inside the terminals, you must contact the Lost and Found office (Perdidos e Achados), located in Terminal 3 and available from 8:00 am to 6:00 pm. You can write to [email protected]. If the loss occurred inside the airplane, the responsibility lies solely with the airline.
Yes, the company Malex offers luggage storage services. The main and most convenient location is in the arrivals hall of Terminal 2 (west side), operating 24 hours. There is also a point in Terminal 3 with limited hours.
Rates vary depending on the location and length of stay. They range from R$31.00 to R$38.00 per hour and from R$79.00 to R$107.00 per day. More information here
There are Banco24Horas ATMs in all terminals and Banco do Brasil ATMs in Terminal 2 (business hours only). Tip: Avoid Safra currency exchange offices due to their high rates (up to a 30% margin); use contactless cards or withdraw cash from ATMs instead.
Yes. For work, the Urban Cowork space in Terminal 2 is ideal. For rest, there are transit hotels (Fast Sleep and Tryp) and numerous VIP lounges. If you are looking for free rest areas, Terminal 3 offers quieter carpeted zones.
Yes, there are pharmacies from well-known chains (such as Droga Raia, Farmais, and FarMelhor) located both in public areas and in boarding zones of all terminals, operating from 6:00 am to 11:00 pm.
There are 56 baby care stations throughout the airport, free of charge and located in key areas such as departures, arrivals, and waiting rooms. They are equipped with changing tables, microwaves for heating bottles, and nursing chairs.
Yes, the airport offers multiple charging points, although availability varies. In Terminal 3, it’s easy to find power outlets on the floor, columns, and under marked seating areas. In Terminal 2, outlets are more limited; look for the free charging totems or use outlets available in cafés and restaurants. Brazil uses Type N plugs (three round pins). Most modern charging stations at GRU also include USB-A ports.
Inside the boarding area (past security), it is very safe. In the public area, although there is constant surveillance, it is recommended not to leave luggage unattended or display valuables unnecessarily, as it is an open-circulation area.
You can use empty check-in counters to weigh your bags for free. Additionally, there are paid services such as Protec Bag that offer official weighing and luggage rearrangement. Check with your airline.
Yes, there is a Correios (Brazilian Post) office located in Terminal 2, Check-in B, where you can send mail and packages.