Frequently asked questions from passengers at Guarulhos Airport
Answers to the most popular passenger queries
Image fromYoutube
The most practical way is to take bus line 257 to the Tatuapé metro station (red line), for R$7.65. Buses run hourly from 5:10 a.m. to 11:10 p.m. You can then transfer to the subway (R$5.00) to reach downtown.
Pick-up points are located on the arrivals level of all three terminals. It is recommended to coordinate directly with your driver. The trip to the city center costs between R$55.00 and R$70.00.
Currently, there are no official stores inside the airport selling SIM cards. But you can purchase an eSIM online
The airport offers 4 hours of free Wi-Fi (2 sessions of 2h) via the GRU WIFI network, powered by Boingo. Just connect and select "GRU Wi-Fi Grátis"—no registration needed.
The Airport Bus Service offers transport (R$43.90), and GOL Linhas Aéreas provides transfer service for connecting passengers. Buses depart from the arrivals level at Terminal 2.
A free shuttle service connects the three terminals every 15 minutes from 4:00 a.m. to 12:00 a.m. More information
Yes. Cafés, restaurants, currency exchange, car rentals, convenience stores, pharmacies, and VIP lounges are available 24/7.
Contact your airline. For items lost within terminals, go to the lost & found office in Terminal 3 (8:00 a.m. to 6:00 p.m.) or email [email protected].
Malex offers 24h luggage storage in Terminal 2 (west arrivals). In Terminal 3, it's open 7:00 a.m. to 7:00 p.m. Contact: +55 11 4236 8888 / 2445 2501 | [email protected]
Rates range from R$29.00 to R$35.00 per hour. Daily rates go from R$75.00 to R$100.00. More info here
Yes. Banco do Brasil, Santander, Caixa Lotérica, and ATMs are available in all terminals, operating 24/7.
Urban Cowork Airport Lounge (Terminal 2, check-in E) provides workstations, snacks, showers, Wi-Fi, and meeting rooms. Open 24h. More info
Yes. Farmais pharmacies are located in all terminals. Droga Raia is available in Terminal 3 mezzanine. Opening hours: 6:00 a.m. to 11:00 p.m.
Yes, there are 56 baby changing stations spread across the terminals, free of charge, located in key areas like boarding gates, arrivals, and baggage claim.
Yes. Charging points are available in all terminals, especially in boarding areas and waiting lounges. Some cafés also offer power outlets.
Yes. Guarulhos operates 24/7 with private security and surveillance. Still, it's advised to keep an eye on your belongings and avoid deserted areas.
Most airlines have scales near check-in. Paid services like Malex and ProtecBag are also available.
Yes. There’s a Correios post office in Terminal 2 where you can send letters, documents, and small parcels.