Frequently asked questions from passengers at Guarulhos Airport
Answers to the most popular passenger queries
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The fastest and most efficient option is the Expresso Aeroporto train. You must take the free shuttle bus from the terminal to the airport train station. From there, the service takes you directly to Luz Station (historic center) or Palmeiras-Barra Funda. Another budget-friendly alternative is EMTU’s urban bus 257, which connects to Tatuapé Metro Station (Line 3-Red).
Ride-hailing vehicles cannot pick up passengers at the regular taxi curb. You must go to the designated meeting points marked as “App Rides” or “Transporte por Aplicativo.” Generally, in Terminal 2 they are located on the departure level, and in Terminal 3 on the arrivals level, but always follow the official signage in the app. The ride to the city center costs between R$90.00 and R$110.00.
Yes, you can buy SIM cards at the EasySim4U store, located on the departure level of Terminal 3. Another option is to purchase an online eSIM.
Yes, the airport offers free connection through the “GRU WIFI” network. The service does not require registration and works with renewable sessions (two sessions of 2 hours). After the time expires, you can choose paid packages with different speeds.
If you have a connecting flight with Gol or LATAM, you can use their free shuttle buses by presenting your boarding pass; they depart from the arrivals level of Terminal 2. If you are not flying with them, you can opt for the Airport Bus Service (paid executive bus) or take a taxi/Uber.
Terminals 2 and 3 are physically connected by a pedestrian walkway, so you can walk (about 10–15 minutes). To go to or from Terminal 1, you must use the airport’s free shuttle buses. They run every 15 minutes from 4:00 am to 12:00 am. More information
Yes, Guarulhos Airport operates continuously 24 hours a day, both in public areas and in boarding zones, receiving flights and passengers at all times. There are also cafés, restaurants, currency exchange offices, car rental counters, convenience stores, pharmacies, and VIP lounges available 24/7.
If you lost something inside the terminals, you must contact the Lost and Found office (Perdidos e Achados), located in Terminal 3 and available from 8:00 am to 6:00 pm. You can write to [email protected]. If the loss occurred inside the airplane, the responsibility lies solely with the airline.
Yes, the company Malex offers luggage storage services. The main and most convenient location is in the arrivals hall of Terminal 2 (west side), operating 24 hours. There is also a point in Terminal 3 with limited hours.
Rates vary depending on the location and length of stay. They range from R$31.00 to R$38.00 per hour and from R$79.00 to R$107.00 per day. More information here
Yes, there is a Banco do Brasil branch in Terminal 2, although it operates during business hours (usually from 10:00 am to 2:00 pm). However, there are 24-hour ATMs (Banco24Horas) and Banco Safra currency exchange offices available in all terminals.
Yes. For work, the Urban Cowork space in Terminal 2 is ideal. For rest, there are transit hotels (Fast Sleep and Tryp) and numerous VIP lounges. If you are looking for free rest areas, Terminal 3 offers quieter carpeted zones.
Yes, there are pharmacies from well-known chains (such as Droga Raia, Farmais, and FarMelhor) located both in public areas and in boarding zones of all terminals, operating from 6:00 am to 11:00 pm.
There are 56 baby care stations throughout the airport, free of charge and located in key areas such as departures, arrivals, and waiting rooms. They are equipped with changing tables, microwaves for heating bottles, and nursing chairs.
Yes, although availability varies. In Terminal 3 it is easy to find outlets on the floor, columns, and under marked seats. In Terminal 2 they are more limited; look for the free charging stations or use outlets available in cafés and restaurants.
Inside the boarding area (past security), it is very safe. In the public area, although there is constant surveillance, it is recommended not to leave luggage unattended or display valuables unnecessarily, as it is an open-circulation area.
You can use empty check-in counters to weigh your bags for free. Additionally, there are paid services such as Protec Bag that offer official weighing and luggage rearrangement. Check with your airline.
Yes, there is a Correios (Brazilian Post) office located in Terminal 2, Check-in B, where you can send mail and packages.