Guarulhos Airport Terminals (GRU)
São Paulo Guarulhos International Airport (GRU) consists of three terminals: T1, T2, and T3. While they are connected, the experience between them varies drastically. Navigating this hub requires understanding not only where your airline operates but also how to avoid the logistical bottlenecks reported by thousands of travelers daily.
Frequently Asked Questions about GRU Terminals
- How do I know which terminal my flight departs from?
It depends on the airline and the destination. Most international flights depart from Terminal 3, while domestic flights are split between T1 and T2. - Are the terminals connected?
Yes. You can walk between T2 and T3 via the internal connector, but for Terminal 1, you must take the free shuttle bus. - Which terminal is the most modern?
Terminal 3 is the newest and most comfortable. However, be prepared for long walks and elevators that users describe as “insufficient” for the volume of passengers.
T3 – Image generated with AI
Critical Points: Smart Traveler’s Manual
The internal bus “trap”
Although official service indicates regular frequencies, users report waits of up to 40 minutes for vehicles that arrive overcrowded and without air conditioning.
Strategy: If you have a connection that involves changing from T1 to T3, do not rely on official times. Add at least 1 hour of margin just for the transfer between terminals.
Delays in baggage claim
Especially in T2 and T3, baggage delivery for international flights can take between 90 and 120 minutes.
Strategy: Do not schedule Uber pickups or private transfers with less than a 2-hour margin after landing if you have checked luggage.
Bathroom hygiene
Restrooms in T2 (especially near gate 251) often receive complaints for lack of cleanliness and supplies.
Strategy: Experienced travelers recommend using the restrooms in “Wing E” of Terminal 2, which are usually in better maintenance condition.
Terminal 1 – Azul Linhas Aéreas Domestic Flights
- Destination: Domestic and regional flights (Azul exclusive).
- Connection:
- To Terminal 2: 7 minutes (by bus)
- To Terminal 3: 16 minutes (by bus)
- Layout: A single level divided into arrivals area, gates 101-109, and check-in zone.
- Services: Restaurants, cafes, some basic shops, and access to VIP Lounges.
🗣️ User Experience: It is described as a “bus station” terminal, small and functional, but very isolated from the rest of the airport.
Strategy: If you arrive by train, remember that the station is near T1. If your flight departs from T2 or T3, you must take the free shuttle bus.
Terminal 2 – Domestic and Short-Haul International Flights
- Destination: Mainly domestic flights and international flights within Latin America. See airlines
- Connection:
- To Terminal 3: 13–15 minutes (on foot via the internal connector).
- To Terminal 1: 14 minutes (free bus).
- Layout by levels:
- Arrivals: West side (domestic) and East side (international).
- Mezzanine: Food court, shops, and services.
- Boarding: Check-in B, C, D, E.
- Gates: 201-229 (West) and 238-272 (East).
- Hotel: Fast Sleep – Cabins ideal for naps, though users warn that walls are thin and hallway noise is audible.
🗣️ User Experience: It is the most congested terminal. Travelers report issues with air conditioning in boarding areas and confusing signage that can lead you to walk in circles.
Terminal 3 – International and Long-Haul Flights
- Destination: Intercontinental flights and most LATAM international flights. See airlines
- Layout by levels:
- Arrivals: Immigration area and baggage claim (often very crowded).
- Boarding: Counters F, G, and H.
- Gates: 301 to 332.
- Hotel: TRYP by Wyndham – Located in the transit area (Floor 1).
🗣️ User Experience: Although it is the most modern, gates 311 to 320 are “remote,” meaning you must go down stairs and take a bus to board the plane, which frustrates many international travelers.
Strategy: If you are traveling with a lot of luggage or family, avoid the small elevators in the central area; look for the side ones which are usually less crowded.
Practical Tip
If your flight includes a connection between terminals, plan with sufficient time margin. The journey between T1 and T3 can take more than 15 minutes including transfers and security checks.
For more details on how to move between terminals, visit our inter-terminal connection guide.